The Pan American Games are the world’s third largest international multi-sport games, held every four years along with the Parapan American Games. The first Pan American Games were held in Buenos Aires, Argentina, in 1951. The inaugural Parapan American Games were later held in Mexico City in 1999.
In 2015, Toronto hosted the joint Pan Am/Parapan Am Games with close to 7,000 athletes from 41 countries across Latin America, South America, the Caribbean, and North America. 1.4 million spectators came to see the TORONTO 2015 Games in 36 Pan Am Sports and 15 Parapan Am sports.
The TORONTO 2015 Pan Am/Parapan Am Games Organizing Committee was responsible for planning, managing, and delivering the Toronto 2015 Games, which included training more than 20,000 volunteers and staff. The overall budget for TORONTO 2015 was about CAD $1.4 billion, so while putting on a major multi-sport Games of this size, they needed to make sure that resources were well managed and that the games stayed on budget.
The TORONTO 2015 Committee was looking for an authoring tool to build training modules and a learning management system (LMS) to deliver online training to the 20,000 volunteers and staff. In addition, the LMS would be used to track instructor-led training for about 100 physical locations within the Greater Golden Horseshoe of Southern Ontario, Canada—so TORONTO 2015 needed a blended learning portal for all the training.
The LMS also needed to integrate with GEMS, a premium Games event management software from Gold Medal Systems.
TORONTO 2015 chose two tools from Trivantis®: Lectora® Online cloud authoring tool and CourseMill® learning management system. They also used ReviewLink™, a cloud review tool from Trivantis, to work with Trivantis and YouAchieve on the content development and learning portal administration.
CourseMill and the TORONTO 2015 blended learning portal were custom branded for TORONTO 2015 to include their colors, brand, and logo.
The online portion of the training was created in Lectora Online and added to the portal.
The custom CourseMill login screen for the TORONTO 2015 blended learning portal
Ivan Groe, Manager of Technology Training at TORONTO 2015 said, “As a Learning and Development professional with over 15 years in eLearning development, I have used iterations of Lectora on many projects. During my tenure as Manager of Technology Training for the Toronto 2015 Pan/Parapan Am Games; my colleagues in the Games Time Training team used Lectora to build and deliver cutting edge AODA compliant eLearning courseware for 25,000 plus volunteers. To state that Lectora exceeded our expectations would be an understatement as the end product was simply stunning.”
To state that Lectora exceeded our expectations would be an understatement as the end product was simply stunning.” - Ivan Groe, TORONTO 2015
With the assignment schedule, there were almost 12,500 individual curriculum assignments. CourseMill generated more than 100,000 system notifications for the training. During peak hours, over 2,000 concurrent users were accessing the system at any given time.
CourseMill was also successfully integrated with GEMS to share information.
The blended learning portal custom news page
Interactive map of TORONTO 2015 created in Lectora
By using Lectora Online and CourseMill with the help of Trivantis and YouAchieve, TORONTO 2015 was able to successfully organize and train more than 20,000 volunteers and staff for the Pan Am/Parapan Am Games. They delivered more than 300,000 hours of learning in just over 5 months using almost 1,400 curricula, 800 courses, and 550 sessions.
Because of the overwhelming success with the blended learning portal, the TORONTO 2015 Uniform Distribution team requested assistance coordinating the distribution of more than 27,000 invitations for the Games workforce to pick up their uniforms and accreditation. CourseMill was also configured to allow the Games workforce to register for specific uniform pickup times at the Uniform Distribution Centre in uptown Toronto—a huge success.
The training included engaging videos with closed captioning
“CourseMill LMS was the platform of choice to deliver training and it did so in grand fashion,” said Ivan Groe. “We not only used the system to deliver training but we also leveraged its robust power as the main mechanism to schedule and distribute over 25,000 volunteer uniforms. Furthermore; CourseMill is built on an incredibly stable foundation as we experienced a system downtime once which is an incredible technical achievement. What’s more incredible is that Trivantis and its Canadian Partner YouAchieve were able to get the system online again in under an hour…outstanding response and customer service.
Chapeau to Lectora and CourseMill!”
“CourseMill LMS was the platform of choice to deliver training and it did so in grand fashion." - Ivan Groe, TORONTO 2015
Check out the blended learning portal yourself. Click the “Create New User” button, then select the “Trivantis Case Study” Organization and enter Access Code “Trivantis” and click the “Continue” button. Then, enter your information in the mandatory fields and click the “Create New User” button.
Plus, watch the session, “The Toronto 2015 Project: Blended Learning at the Pan/Parapan Am Games,” presented by Lyndsay Massey-Groe, TORONTO 2015 Manager of Games-time Training, and Lance Healy,Trivantis Senior International Account Manager, at the Institute for Performance and Learning Conference & Trade Show (I4PL 2016) in Toronto.
To find out how your organization can succeed using the complete Trivantis eLearning solution—Lectora, CourseMill, and ReviewLink—email firstname.lastname@example.org.
© 2017 Trivantis. All rights reserved. Trivantis, Lectora, and CourseMill are registered trademarks of Trivantis. ReviewLink is a trademark of Trivantis. All other names are trademarks of their respective owners.
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